XS Infosol Private Limited Noida, Uttar Pradesh

Using Softswitch, providers can securely separate their VoIP networks from the outside IP world. The VoIP softswitch can act as a traffic proxy between out-of-network VoIP terminals and in-network equipment thereby preventing outsiders from seeing the true topology of the protected network.

The Smart dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available when the calls it places are expected to be answered. While, auto dialer merely automatically dials telephone numbers for call center agents who are idle or waiting for a call

• SpecificationReceive SMS from SMSC for activation/deactivation requests from predefined valid dealers/users.Etc

Mobile GSM is now a matured technology as many operators have joined the race. This has made the job of operator to serve their subscribers more challenging. Now let us consider a situation in which a new subscriber wants to have a mobile connection. He goes to the operator and get a new SIM, as soon as he gets the SIM, he is most curious to use it as soon as possible. Now if the operator takes lot of undesirable time to activate the SIM(due to delays in processing as may be he is using manual processing method to activate the SIM), there are two major negative factors – first one for himself by loosing the usage revenue and second by annoying the subscriber for not allowing him to use the services for which he has already paid. The proposed software solution address the above mention problem called as “Activation via SMS(AVS)”.

• FeatureInteractive Voice Response Customised IVR development Voice Mail Caller ID and Call Transfer CTI Software Etc.

SmartIVR offers industry-leading IVR (Interactive Voice Response) and call center solutions that empower organizations to deliver world-class customer service. SmartIVR makes it possible to simply and cost-effectively build, manage, and deploy a complete, high quality IVR or call center application.