The paper bag making machine has been designed and developed by eshan sadasivan, product design student of design programme, iit kanpur under the guidance of prof. shantanu bhattacharya and prof. mainak das. the product has been designed and developed by thoroughly following the principles of product design like user centred design survey, need statement and major requirement generation, idea rack, optimization, usability considerations, prototyping and testing, iterating the design. throughout india people make paper carry bags by hand in their homes as per the local demand. generally women in the family take up the paper bag business as a second source of income. children in the family support in making bags. we interviewed these people who earn their livelihood by making and selling paper carry bags [in bengaluru and shivamogga districts of karnataka, kanpur district of uttar pradesh and bhopal district of madhya pradesh] and got the following insights by developing empathy.