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>> Simplifies agent activities
>> Increase consistency in procedures and results
>> Avoids errors of omission
>> Minimizes the number of concurrently active channel
>> Streamlines retrieval of recordings
>> Minimizes investment in archival media
>> 24x7 recording or SHEDULE BASED recording
>> Simple to install software & hardware
>> The recording software works in background whereas the user can use other
applications
>> Only 1GB hard disk space required up to 200 hrs of recording
>> Works on windows 98 ne / 2000/ hp operating system
>> No external power supply required, Electricity from OSB port
>> CLI for incoming calls & number of outgoing calls get registered
>> Simple search on date, time number incoming/ outgoing call