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Contact SupplierTotal quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes.
TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. Considering the practices of TQM as discussed in six empirical studies, Cua, McKone, and Schroeder (2001) identified the nine common TQM practices as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement.
TQM and Six Sigma
The TQM concept was developed by a number of American management consultants, including W. Edwards Deming, Joeseph Juran, and A.V. Feigenbaum.[3] Originally, these consultants won few converts in the United States. However, managers in Japan embraced their ideas enthusiastically and even named their premier annual prize for manufacturing excellence after Deming.
The Six Sigma management strategy originated in 1986 from Motorolas drive towards reducing defects by minimizing variation in processes.[4]
The main difference between TQM and Six Sigma (a newer concept) is the approach.[5] At its core, Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction.
In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.
The methods for implementing this approach come from people such as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran.
Six Sigma Quality International is an eminent certification providing enterprise. Our company is backed by the experience and expertise of a highly skilled and qualified team that has acquired mastery over various Certification Services, Export Certifications, Export Certification to the Russian Federation and its various countries, Green Rating Certifications, ISO Certifications, Management Services & TPI and Auditor Training Programmes.
Since 1999 we have been serving innumerable customers globally with our continued efforts in maintaining the integrity and credibility of the certification system and procedures. We follow very strong core principles of customer satisfaction with honesty and integrity. Apart from that, we have resources and skills that are very valuable in the market and this has given us the edge to move ahead of others in the industry.
With our services, we offer various organizations competitive and independent assessments and registration services that enable them to conduct business smoothly and without any of the undue hassles that come with it. We offer very client-friendly services that have helped u8s occupy the number one slot in the industry.
With this, we have acquired a superb reputation in the market for the services that we have rendered so far. All our certification services comply with the standards set by the government. Working as an independent company we charge very minimal rates that help- our customers to afford of our services. With this, we also assure you of our dedicated and continued services.