In customer service, a ticketing takes incoming customer requests for support and automatically generates a customer service ticket. Customsoft customize ticketing system that work as a shared inbox for all your customers’ questions and concerns.
this way, no matter what channel the customer uses to contact the company-email, chat, twitter, etc.-the support agent is always provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.
Customsoft online ticketing system software best features are:
• fully customizable
• scalable and secure
• venue management
• broker management
• seating map manager
• event manager
• ticket class manager
• ticket items with flexible tax options and reporting (sales tax, let tax, local, county tax)
• agent box office (pos and barcode scanning)
• comprehensive reporting
• promo systems
venue management
• add edit venue
• name, description, and address
• search venues
• summary and detail views
broker management
• add edit broker
• search brokers
• summary and detail views
sales channels
• add edit sales channels (box office, website, broker)
• detailed sales channel information
• sales channel search
seating manager
• create seating map
• duplicate existing seating map
• edit seating map
• create seating group
• build seats in each group
event show manager
• add edit events
• assign date range for ticket sales
• assign venues
• assign seating map

In customer service, a ticketing takes incoming customer requests for support and automatically generates a customer service ticket. Customsoft customize ticketing system that work as a shared inbox for all your customers’ questions and concerns.
this way, no matter what channel the customer uses to contact the company-email, chat, twitter, etc.-the support agent is always provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.
Customsoft online ticketing system software best features are:
• fully customizable
• scalable and secure
• venue management
• broker management
• seating map manager
• event manager
• ticket class manager
• ticket items with flexible tax options and reporting (sales tax, let tax, local, county tax)
• agent box office (pos and barcode scanning)
• comprehensive reporting
• promo systems
venue management
• add edit venue
• name, description, and address
• search venues
• summary and detail views
broker management
• add edit broker
• search brokers
• summary and detail views
sales channels
• add edit sales channels (box office, website, broker)
• detailed sales channel information
• sales channel search
seating manager
• create seating map
• duplicate existing seating map
• edit seating map
• create seating group
• build seats in each group
event show manager
• add edit events
• assign date range for ticket sales
• assign venues
• assign seating map