Listing ID #5457701
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Contact SupplierOver the past few years, internet users have become a lot more savvy, especially when it comes to parting with their money. It is now very common to expect a large number of consumers to have weighed up their options online before they make the final decision to purchase. Customers are going online and visit product review channels to gain information from other users so that they can make the best decision. What does this all mean for your business? Online Reputation management (ORM) is very important and companies needs to be more transparent than ever before. Online Reputation Management (ORM) is the act of monitoring, addressing or mitigating SERPs (search engine result pages) or mentions in online media and Web content. They have to make sure they produce the highest quality of service to their customers. The days are gone when large companies were able to simply ignore disgruntled customers and forget about them. Anyone can post anything online and it is extremely important that a company monitors (listen) to what is being said about them online.