On Line Customer Support Services

Listing ID #1112289

Our online customer support solution assures satisfaction to customers who are constantly seeking help and answers to their query, also provides them a broader and a greater visibility of the website.
Outsourcing Chat to L2S doesn't mean outsourcing only the chat service but also outsourcing the complete training program for the chat operators covering complete information about the product, services and the operating process of the organisation. Our highly experienced professionals take over customer support role from you while you still remain in full control and focus on your core business.
L2S ensures business process excellence, speed to market, improvement in quality, benchmarking to world class standards. Having technically skilled manpower has enabled us to provide cost-effective services without compromising on quality. We not only help you save on your operating costs, but also help you on increasing your productivity, quality and efficiency.
One of the benefits of outsourcing to us is that you can save on every aspect of your business whether time, effort, infrastructure and manpower, also on training costs. Your organization can also save on investing in expensive software and technologies.
We assist our customers 24 hours a day, 7 days a week by providing shared or dedicated agent as per your business need. The efficiency of our trained and skilled Chat Agent is high as compared to the fresh ones and provides support to more than one customer at a time. An efficient Chat agent can engage the site visitor and influence the sale cycle.
Our technology enables the chat agent to send links, images and other digital information to the customers. At times chat agents are able to push specific web pages to the site visitors using push to page feature available at L2S. Operator's performance report, Traffic Analysis report, Chat report etc will help improvising the efficiency of the operator, Online marketing campaigns, product selling and lead generation.