ISO 10002 Certification Service

The management system that provides guidelines to handle customer relationship in various aspects with the inclusion of planning, designing, operations, resources, and support to maintain customer satisfaction. The framework for achieving complete customer satisfaction can be achieved by having this standard. The standard would be essential to service-providing organizations that belong to critical core process. Customer satisfaction improvements would be optimized and continual improvement is achieved. comaplaint handling system is crucial to the planning, design and development iso 10002 framework.
What are the benefits of iso 10002 certification?
better customer retention: with this standard, it would be simple and effective to handle customers and retain them with the framework defined.
Clarity: efficient and effective identification of complaints due to categorization of the same would lead to optimizing the best solution that needs to be provided – more clarity on the complaints is achieved.
Communication enhancement: internal and external communication improve as they are predefined and is easy to control with this standard.
Faster resolution: as the database of resolutions provided is extracted and maintained, it would decrease the time of resolution period.
Association of workforce: due to enhanced communication and training, the workforce would be more involved in implementing requirements of the standard. Employees who are trained in awareness and responsibility of operations through trainings provided will benefit the organization to maintain the requirements of the standard.
Integrated management system: the standard could be integrated with various management systems and the documentation and operation process can be decreased with respect to efforts without the efficiency being affected.