ISO 10002:2018 Quality Management ,Customer Satisfaction

Listing ID #6498358

10,000 / Certificat

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Business Type Service Provider
Preferred Buyer Location All over the world

ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The....

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ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
ISO 10002:2004 is not intended to change any rights or obligations provided by applicable statutory or regulatory requirements
ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.
It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses.
ISO 10002:2004 addresses the following aspects of complaints handling:

enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization''''s ability to improve its product and customer service

top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training

recognizing and addressing the needs and expectations of complainants
providing complainants with an open, effective and easy-to-use complaints process

analysing and evaluating complaints in order to improve the product and customer service quality auditing of the complaints-handling process
reviewing the effectiveness and efficiency of the complaints-handling proces

Additional Information:

Item Code: ISO10002
Pay Mode Terms: T/T (Bank Transfer),D/A,Other
Port of Dispatch: Mumbai

Company Details

Six Sigma Quality International is an eminent certification providing enterprise. Our company is backed by the experience and expertise of a highly skilled and qualified team that has acquired mastery over various Certification Services, Export Certifications, Export Certification to the Russian Federation and its various countries, Green Rating Certifications, ISO Certifications, Management Services & TPI and Auditor Training Programmes.

Since 1999 we have been serving innumerable customers globally with our continued efforts in maintaining the integrity and credibility of the certification system and procedures. We follow very strong core principles of customer satisfaction with honesty and integrity. Apart from that, we have resources and skills that are very valuable in the market and this has given us the edge to move ahead of others in the industry.

With our services, we offer various organizations competitive and independent assessments and registration services that enable them to conduct business smoothly and without any of the undue hassles that come with it. We offer very client-friendly services that have helped u8s occupy the number one slot in the industry.

With this, we have acquired a superb reputation in the market for the services that we have rendered so far. All our certification services comply with the standards set by the government. Working as an independent company we charge very minimal rates that help- our customers to afford of our services. With this, we also assure you of our dedicated and continued services.

Nature of Business Manufacturer / Exporter / Service Provider / Supplier / Retailer / Distributor / Importer / Trader
Number of Employees 20 - 50
Year of Establishment 1999