Customer Support Software

Listing ID #1971379

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Supply Type Supplier
Preferred Buyer Location India only

We are offering customer support software. Support automation has 3 different modules that are integrated in the crm service contracts this will establish an contract between two parties. This....

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Product Details

We are offering customer support software.
Support automation has 3 different modules that are integrated in the crm service contracts this will establish an contract between two parties. This module can be helpful to track both support and professional service agreements. Like amc (annual maintenance contracts) faq also referred to as knowledge base, you can use this to as a knowledge base to inform your customers about your products, services or procedures. For your employees to inform on internal business procedures for your service staff to discuss the procedures for helping customers, etc.
trouble tickets module tickets are any kind of customer service requests as they occur after sales. The support functions help you to collect and sort customer requests, inquiries, and disturbances, problems etc. Related to sold goods or services. The support functions keep crm users and customers informed on the status reached in respect to the response to customers messages. Sales staff and management can get a quick overview of support activities related to customers or products or both, help desk helps you with: manage trouble tickets end-to-end notify status of the trouble tickets to the customers. Track complete history of the trouble tickets. Create frequently asked questions. Integrated customer self service portal with help desk. Statistics of the trouble tickets for a better ticket management. Raise a invoice for the trouble tickets resolved.
By accessing our services you agree to the terms and conditions laid down in the tos page of this website.
request for a demo & we will be sending you a link to join an online meeting where we will understand your needs and explain how we can customize the crm tool to suit your business requirements. You will be viewing our screen where we will explain the details in a live interactive environment; you will be connected to audio using your computer's microphone and speakers (voip). A headset is recommended.
we provide web interactive meetings, demonstrations and training on our products.
We have live chat software (with voip) in place for instant support during standard office hours on business days and a help-desk ticketing system to support you after normal business hours.

Company Details

Offering a software that features all modules needed for business that sell products and services i.e. Sales force automation, customer support & service, marketing automation, lead management, trouble tickets, campaign management, account & contact management, knowledge base, potential management, customer self service, e-mail templates, sales quotes, online knowledge base, inventory management, calendar & activity management, email integration and extensions, products catalog, to dos, meetings & calls, email client. Price books, recurring events, vendor management, shared calendar, puch. Orders, sales orders, e-mail notifications, customer portal, invoices, notes, rss feeds , reports & dashboards, product customization, module sharing management, key metrics, custom fields (10 different data objects) user management, customizable reports, pick lists, profiles, 20+ pre-built reports ,custom list views, roles, 20 pre-built dashboards, groups, report folders, currency customization, organization-level rights control and more.
All of our services and products are delivered and configured on the web via internet, We provide web interactive meetings, demonstrations and training on our products We have a live chat software in place for instant support during standard office hours on business days and a help-desk ticketing system to support you after normal business hours.