Call Center Dialer

VAANI, awarded as the Most Innovative Product of the Year 2021, is a top-notch omni-channel contact center solution that stands out due to its customization options based on client requirements. With features like Interactive Voice Response (IVR) menus, automatic skill-based routing, and noiseless call recording, VAANI ensures improved inbound and outbound calls for call centers. The built-in dialer allows easy call making within the portal, while social media access and powerful CRM integrations enhance team performance.

Product Features

• Omnichannel
• SaaS & On-premise
• Scalable architecture
• Interactive Voice Response
• Social media platform integration
• Voice AI
• Integrated Intelligent Knowledge Portal & Quality Management System
• Campaign management with multiple dialing options

Industries Whom We Cater

• Banking, Financial Services & Insurance

Improve customer engagement and experience through our agile dialing solution.

• Healthcare

Enable patients to communicate with healthcare professionals and access medical information.

• e-Commerce

Enhance customer satisfaction through personalized recommendations and support.

• Travel & Tourism

Boost customer attraction by providing efficient communication through our robust dialer solution.

Benefits

• Quick to start
• Complete suite of solutions to empower contact center campaigns
• No huge investment needed
• Rapid scalability
• Multiple dialers to choose from
• Completely customizable