ACD (Automatic Call Distributor) manages inbound calls and routes them to all the available agents who are logged in to a system. Usually, the number of inbound calls for any contact center is more than the number of agents available, and it may happen that some agents are overwhelmed with calls while others are idle. ACD ensures uniform call distribution across available agents and balanced load distribution across multiple office locations.
Our company provides many services and products .our hosted solution includes call center dialer, auto dialer, professional IVR, automatic call distributor, We defines, designs and delivers technology-enabled business solutions that helps global organisations.
Nature of Business Service Provider / Retailer
Number of Employees20 - 50
Year of Establishment2010
Tell us your Buy Requirement to Get Instant Response