Inbound customer service involves addressing inquiries and concerns from customers who reach out to a company. Representatives handle a variety of issues, including product inquiries, order tracking, and problem resolution. Effective communication, active listening, and emmore...
At SWIFT we have the people, systems and experience to deliver innovative and customer-focused contact centre solutions. With combined management experience of more than 20 years, we've now been specializing in inbound customer management and that's why leading companies choose umore...