Iso 14001:2015 sets out the criteria for an environmental management system and can be certified to. It maps out a framework that a company or organization more...
ISO/TR 14969:2004 provides guidance for the application of the requirements for quality management systems contained in ISO 13485. It does not add to, or otherwise change, the requirements of ISO 13485. It does not include requirements to be used as the basis of regulatory inspection or certification assessme more...
You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a co more...
ISO 10002:2018 is a known international standard that guide in determining and implementing processes to monitor and measure complaint handled in organizations. This standard adopts quality management system to enhance the customer’s satisfaction. ISO 10002:2018 standard not only helps in handling the custo more...
ISO 10002 provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organisation and its customers, complainants and other more...
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