GICVS CERTIFICATION

Saket Nagar, Kanpur, Uttar Pradesh

Iso 14001 (environment management system) iso 14001 standards main objective is to obtain environment management systems that help organization to minimize how their processes negatively affect the organization. Compliance with applicable laws, regulations and all other environmental regulations and continually improvement in its operations and processes. Iso 14001 and 9001 are similar to each other pertaining processes of quality management system of how a product is produced, rather than to the product itself. As with iso 9001 certification is performed by third party organizations rather than being awarded by iso directly. Iso 14001 is known as a common management system standard, meaning that it is appropriate to any organization looking for to improve and manage assets more effectively. This includes: single -site companies to large incorporated companieshigh-risk organizations to low-risk service organizations.Manufacturing, processing and the service industries, including local governments.All industry sectors including public and private sectorsoriginal equipment manufacturers and their suppliers.

Iso 22000 is food safety management system is applicable in all type of organizations serving or manufacturing in food industry. By getting iso 22000 certification organizations shows that he has implimented food safety management system standard in the organization. This is becoming more and more important as customers demand safe food and food processors require that ingredients obtained from their suppliers to be safe.Benefit of iso 22000 efficient precondition programs in place to make sure a clean sanitary environmenta hazard analysis and critical control plan developed to identify, prevent and remove food safety hazards, established documented food safety management system processes to manage food safety all over your organization.Iso 22000 standards contains the specific requirements to be addressed by the food safety management system. The standard requires food safety management system processes including:having an overall food safety policy for your organization, developed by top management.Setting objectives that will drive your companys efforts to comply with this policy.Planning and designing a management system and documenting the system.Maintaining records of the performance of the system.Establishing a group of qualified individuals to make up a food safety team.Defining communication procedures to ensure effective communication with important contacts outside the company (regulatory, customers, suppliers and others) and for effective internal communication.Having an emergency plan.

ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. ISO 10002:2014 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses. ISO 10002:2014 addresses the following aspects of complaints handling: enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;recognizing and addressing the needs and expectations of complainants;providing complainants with an open, effective, and easy-to-use complaints process;analysing and evaluating complaints in order to improve the product and customer service quality;auditing of the complaints-handling process;reviewing the effectiveness and efficiency of the complaints-handling process.

Iso 10004:2012 - customer satisfaction - guidelines for monitoring and measuringiso 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.In order to pursue this goal the organization should:identifying customer requirements;meet customer satisfaction data;evaluate customer satisfaction data;provide feedback for improvement of customer satisfaction;supervise customer satisfaction on-going.The purpose and objectives influence what, when, how and from whom the data is gathered. They also influence how the data is analyzed and how the information is ultimately to be used.For whom?the international standard series iso 10000 can be used by any organizations no matter what type, size or product. The focus is on customers outside of the organization, not suppliers or its personnel. Benefits:obtain information on new expectationresolving complaints to the satisfaction of the complainant and the organizationidentify trends and therewith eliminate causes of complaintscustomer-focused approach to resolving complaintsencourage personnel to improve their skills in working with customersbasis for continual review and analysis of the complaints-handling process