Cozy Vision Technologies Pvt Ltd

Patparganj, Delhi

We are offering video conferencing system, a videoconference or video conference (also known as a videoteleconference) is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously. It has also been called 'visual collaboration' and is a type of groupware.

We are offering ip-pbx, the technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness that all enterprises seek. The ip pbx is also able to connect to traditional pstn lines via an optional gateway - so upgrading day-to-day business communication to this most advanced voice and data network is a breeze!

Interactive Voice Response (IVR) system helps you in automating inbound calls that are repetitive in nature. According to many sources, 50% of inbound calls are repetitive in nature, and do not require an agent's participation. Some of such calls include account information retrieval, flight information, pricing, record updates, new password or pin generation, and transaction processing. The call time for processing such calls can be drastically reduced with a fully automatic IVR solution that serves customers intelligently based on their queries and inputs, thus enabling faster self-service. Your agents can attend to those customers who have specific calling purposes (as opposed to generic queries like account balances), thereby increasing your business productivity and efficiency.