Ainapur Institute of Management Hyderabad, Telangana

Brief note on concept: over time, the term “business excellence” started to replace the terms “quality” and “tqm”, partly as a result of the considerable confusion as to the meaning of tqm, since all types of business improvement programmes were being called tqm. The first business excellence models were developed in the mid-1980s and came about as a result of the quality movement in the west. Today, many countries view business excellence models as a key mechanism for improving the performance of organisations, as well as national competitiveness. Popular models are mbnqa, efqm and deming. benefits: regardless of sector, size, structure or maturity, organizations need to establish an appropriate management framework to be successful. The excellence model is a practical, non-prescriptive framework that enables organizations to assess where they are on the path to excellence; helping them to understand their key strengths and potential gaps in relation to their stated vision and mission. The model provides a common vocabulary and way of thinking about the organization that facilitates the effective communication of ideas, both within and outside the organization.  it integrates existing and planned initiatives, removing duplication and identifying gaps.  it provides a basic structure for the organization's management system. 

Concepts & systems for which we provide training and consultancy services business excellence award models (tbem cii-exim efqm mbnqa dqa etc.) total quality management (tqm) a) tqm awareness training to executives b) workshop on step by step approach to qippipbip c) quality circle training d) 5’s’ concept training and consultancy e) value engineering f) benchmarking g) internal customer concept training and consultancy experiences of our core team in this area are • implementation of tqm, quality circles (120 teams) , 5 s (80 teams) in tata steel mines division • training on quality circles to ntpc talcher • training on 5 s to ntpc - srhq • training on tqm in ap mineral development corporation • tqm awareness classes in singareni collieries • open programs on tqm in hyderabad, vishakapatnam management systems • awareness training • internal auditors training • consultancy for implementation of o sa8000: social accountability management system o iso 9001: quality management system o iso 14001: environmental management system o iso17025iso15189: quality management system for testing labs o ohsas18001iso45001: occupational health & safety management system o iso 27001: information security management system o iso 50001: energy management system • integrated management systems combining any of the above as required.

Brief Note on Balanced Scorecard Concept “Balanced Scorecard” is the powerful tool for effectively “Balancing Your Strategy”, systematically implementing Strategy through “Strategic Initiatives” , “Deploying Your Strategy” across all the “Divisions & Departments”, “Aligning your Processes & People” and “Measuring & Monitoring” the progress in achieving your “Mission & Vision through Strategy”. We would like to mention here that the “Balanced Scorecard” is a powerful tool for “Translating Your Strategy into Operational & Measurement Language and Monitor your Performance”. This concept was first published by Dr. Kaplan and David Norton during 1991-92 in Harvard Business Review as measurement tool, but it became very popular tool for Strategy Deployment and Performance Management. “The Balanced Score Card is one of the most important management practices of the past 75 years”-Harvard Business Review. Facilitator Experience in Balanced Scorecard Area Dr Ajaya Shankar Gupta is a Mining Engineer with MBA and PhD having +34 Years of Industry Experience. Prepared more than 450 Scorecards and trained more than 1000 executives on Balanced Scorecard. His PhD topic was “Fit between Balanced Scorecard – Business Excellence Award Model CII-EXIM EFQM (BSC-BEM Fit) and Strategic Performance Management System – A Study in India”

Brief Note on Balanced Scorecard Concept “Balanced Scorecard” is a powerful tool for effectively “Balancing Your Strategy”, systematic implementation through “Strategic Initiatives”, deploying it across all business functions and departments. It is essential to align your processes and people and performance management system, PMS, in achieving your mission and vision. We would like to mention here that the “Balanced Scorecard” is a powerful tool for translating your strategy into operational & measurement language and monitor organization performance. This concept was first published by Dr. Kaplan and David Norton during 1991-92 in Harvard Business Review as measurement tool, but it became very popular tool for Strategy Deployment and Performance Management. “The Balanced Score Card is one of the most important management practices of the past 75 years”                                                        Harvard Business Review Key Benefits of this tool: · Validating the Strategy with Cause & Effect linkages through Strategy Map · Translating Strategy into Operational and Measurement Language through Balanced Scorecard to know that · Strategy is being deployed · Strategy is Giving Expected Results · Results achieved etc. · Identifying the Strategic Initiatives to achieve the Strategic Goals · Aligning all Divisions/ Departments to Strategy by preparing “Divisional/ Departmental BSCs” · Identifying the Processes and their effectiveness measures · Designing PMS and · Reviewing the performance etc.

Brief Note on “Balanced Scorecard Concept” Harvard Business School Professor, Robert Kaplan and Management Consultant, David Norton conceived the concept of Balanced Scorecard in 1991. . The idea was based on a variation of an old adage: “What gets measured gets done.” The two scholars started with the premise that what we measure is what we get. If one measures financial results, the result is financial results. If innovation and customer satisfaction is measured, it gives those too. In essence, it amounts to what we measure is what we get. The Balanced Scorecard is a multidimensional framework that gives top managers a fast but comprehensive view of the business. The BSC allows CEO’s to look at the business from four important perspectives as shown in Fig.below. “Balanced Scorecard” is a powerful tool for effectively “Balancing Your Strategy”, systematic implementation through “Strategic Initiatives”, deploying it across all business functions and departments. It is essential to align your processes and people and performance management system, PMS, in achieving your mission and vision. We would like to mention here that the “Balanced Scorecard” is a powerful tool for translating your strategy into operational & measurement language and monitor organization performance. This concept was first published by Dr. Kaplan and David Norton during 1991-92 in Harvard Business Review as measurement tool, but it became very popular tool for Strategy Deployment and Performance Management.   “ The Balanced Score Card is one of the most important management practices of the past 75 years” Harvard Business Review

We provide Training and Consulting Services for implementing Balanced Scorecard Concept.