Inbound customer service involves addressing inquiries and concerns from customers who reach out to a company. Representatives handle a variety of issues, including product inquiries, order tracking, and problem resolution. Effective communication, active listening, and emmore...
Call center software is used to run various inbound and outbound calling campaigns for a variety of reasons such as, customer support, lead generation, etc. On the other hand, the CRM (Customer Relationship Management) system stores and manages lead aka customer data. Both are semore...